Metanoia Plus Pte. Ltd.

25 Mattar Road, #15-26

Singapore 387731

Privacy Policy

This Privacy Policy describes how Metanoia Plus Pte. Ltd. ("Metanoia Plus," "we," "us," or "our") collects, uses, discloses, and protects the personal data of users ("you" or "Users") of our website (the "Website"). We are committed to protecting your privacy and complying with the Singapore Personal Data Protection Act (PDPA).

1. Data Controller

Metanoia Plus Pte. Ltd.

25 Mattar Road, #15-26

Singapore 387731

Contact Email: [Insert Metanoia Plus's Contact Email Address Here]

2. Types of Personal Data Collected

We may collect the following types of personal data from you:

  • Personal Information: First name, last name, company name, profession, country, email address.

  • Usage Data: Information about how you use our Website, such as your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits.

  • Cookies and Trackers: We use cookies and similar technologies to collect information about your browsing activity on our Website. Please see our Cookie Policy for more information.

3. How We Collect Personal Data

We collect personal data in the following ways:

  • Directly from you: When you provide information through contact forms, registration forms, or other interactive features on our Website.

  • Automatically: Through the use of cookies and other tracking technologies when you browse our Website.

  • From third parties: We may receive personal data from third-party service providers, such as analytics providers.

4. Purposes of Processing

We use your personal data for the following purposes:

  • Providing the Service: To operate and maintain our Website and provide you with the services you request.

  • Contacting You: To respond to your inquiries, provide customer support, and send you information about our products and services.

  • Analytics: To analyze website traffic and user behavior to improve our Website and services.

  • Marketing: To send you promotional materials and other marketing communications, where permitted by applicable law.

  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

5. Legal Basis for Processing

We process your personal data based on one or more of the following legal bases:

  • Consent: You have given us your consent to process your personal data for a specific purpose.

  • Contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.

  • Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.

  • Legitimate Interests: Processing is necessary for our legitimate interests or the legitimate interests of a third party, provided that your interests and fundamental rights do not override those interests.

6. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and the applicable legal requirements.

7. Data Sharing and Disclosure

We may share your personal data with the following categories of recipients:

  • Service Providers: Third-party service providers who provide services on our behalf, such as hosting, analytics, email marketing, and customer support.

  • Business Partners: Partners with whom we collaborate to offer products or services.

  • Legal Authorities: Government agencies, law enforcement officials, or other legal authorities when required by law or legal process.

8. Data Transfers

Your personal data may be transferred to and processed in countries outside of Singapore. We will take appropriate safeguards to ensure that your personal data is protected in accordance with this Privacy Policy and applicable data protection laws.

9. Your Rights

Under the PDPA, you have certain rights regarding your personal data, including the right to:

  • Access: Request access to your personal data that we hold.

  • Correction: Request correction of any inaccurate or incomplete personal data.

  • Withdraw Consent: Withdraw your consent to the processing of your personal data, where processing is based on consent.

  • Erasure: Request erasure of your personal data, subject to certain exceptions.

  • Restriction: Request restriction of the processing of your personal data.

  • Data Portability: Request to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

  • Object: Object to the processing of your personal data, where processing is based on legitimate interests.

To exercise your rights, please contact us using the contact information provided above.

10. Security

We take reasonable security measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

  • Encryption: Using encryption to protect sensitive data during transmission and storage.

  • Access Controls: Implementing access controls to restrict access to personal data to authorized personnel only.

  • Regular Security Assessments: Conducting regular security assessments to identify and address vulnerabilities.

11. Cookies and Similar Technologies

We use cookies and similar technologies to collect information about your browsing activity on our Website. Please see our Cookie Policy for more information.

12. Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

13. Children's Privacy

Our Website is not intended for children under the age of 13. We do not knowingly collect personal data from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us, and we will take steps to delete the information.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our Website and update the "Last Updated" date at the top of this policy. Your continued use of our Website after the posting of changes constitutes your acceptance of the revised Privacy Policy.

15. Contact Us

If you have any questions about this Privacy Policy, please contact us at: office@metanoia.plus

16. Definitions

  • Personal Data: Data, whether true or not, about an individual who can be identified from that data; or from that data and other information to which the organization has or is likely to have access.

  • PDPA: The Singapore Personal Data Protection Act.

  • Website: The website owned and operated by Metanoia Plus Pte. Ltd.

  • User: Any individual or entity accessing or using the Website.

  • Metanoia Plus: Metanoia Plus Pte. Ltd.